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  • What is the Loyalty Programme?
    Treaties offers a loyalty points system for all users who register on our platform, allowing customers to accumulate points with each purchase made. For every £1 spent, customers earn 1 loyalty point (LP), which can be redeemed for discount coupons on the rewards tab of their account or at your checkout. This enables users to save money on future purchases or apply the points directly at checkout. For further details on our loyalty programme, visit the loyalty tab on our website to access additional information and learn more about how you can benefit from our rewards system.
  • How can I place an order with Treaties?
    Treaties makes ordering sweets a breeze with our simple and user-friendly process. Customers can easily browse our wide selection of treats, add items to their cart, and complete their purchase with any major credit card. Our convenient payment options make it easy for customers to satisfy their sweet tooth with just a few clicks. Create your perfect sweet pouch at Treaties Sweet Shop, where customization meets convenience. Choose from four sizes—500g, 1kg, 2kg, and 3kg—and select from a wide variety of sweets to tailor your ideal mix. The possibilities are endless, allowing you to indulge in your favorite treats exactly how you want them. Enjoy the simplicity of building your own pouch and satisfy your sweet cravings today!
  • What is Treaties?
    Treaties Sweet Shop is your premier online destination for a diverse selection of confections, proudly based in Wirral, United Kingdom. Our extensive range caters to various dietary and lifestyle preferences, ensuring that everyone can indulge in their favorite sweets. Explore our offerings, which include dairy-free, gluten-free, gelatine-free, halal, sugar-free, vegetarian, and vegan options. Treat yourself to guilt-free indulgence with our carefully curated selection that prioritizes quality and inclusivity. Discover the ultimate sweet experience with our Build Your Own Sweet Pouch, allowing you to personalize your selection from a wide variety of sweets. Choose from four convenient sizes—500g, 1kg, 2kg, and 3kg—to perfectly suit your cravings or gifting needs. Indulge in the joy of customization and create a delightful pouch tailored just for you. Treaties Sweet Shop invites you to engage with us on social media, where your likes, shares, and comments help us expand our community. We prioritize customer feedback and are keen to learn about your experiences with our delightful confections. Follow us to stay informed about our latest products and exclusive promotions, and thank you for choosing Treaties Sweet Shop for your sweet cravings. Experience hassle-free delivery tailored to your lifestyle with our versatile options. Choose between Royal Mail Tracked 48 and Tracked 24 services for reliable shipping, or take advantage of our complimentary local delivery for customers residing within 0.3 miles of our store. Enjoy competitive rates that align with Royal Mail pricing, ensuring you receive exceptional value without compromising on service.
  • What are your opening times?
    Treaties Sweet Shop Opening hours You can always place an order on Treaties sweet shop as our online shop is open 24/7. If you place an order after 7pm on a weekday your order will be processed the next day, or if you order on a weekend after 5pm we will process your orders the next day. Any issues regarding shipping, orders or general enquiries please do not hesitate to contact us here
  • How can I place order with Treaties?
    Ordering from Treaties is effortless and enjoyable. Browse our wide selection of delicious treats, select your favorites, and easily add them to your cart. With multiple payment options available, including major credit cards, Apple Pay, and Google Pay, completing your purchase is quick and convenient. Apple Pay & Google Pay are only available on our desktop version.
  • Can I place an order outside your opening times?
    Our ordering system is designed for your convenience, allowing you to place orders at any time. Please note that processing occurs exclusively from Monday to Friday between 9am and 7pm and 10am to 5pm on the weekend. Orders submitted after 7pm on weekdays or after 5pm on weekends will be processed the next business day, ensuring timely handling of your requests.
  • What is the best way to contact Treaties?
    For quick assistance, visit our FAQ section or complete the contact form on our website. You can also engage with us on TikTok, Instagram, Twitter, or Facebook, where we strive to respond to all inquiries within 24 hours.
  • Does Treaties offer any promotions or discounts?
    Sign up for free on our website and start enjoying the advantages of our loyalty point system. By creating an account, you will instantly receive a welcome reward of 50 loyalty points (LP), allowing you to maximize your shopping experience and access exclusive offers. Join us today and unlock a world of benefits! What is LP? Our Loyalty Point system (LP) rewards customers with 1 Loyalty Point for every £1 spent in our store. These points can be easily redeemed for valuable coupons and discounts through the rewards tab or during checkout. Begin your journey of earning and saving with our LP system today! FREE Royal Mail Delivery: Ordering of our store if you spend £30+ you will be eligible for FREE Royal Mail Track 48. Ordering of our store if you spend £50+ you will be eligible for FREE Royal Mail Track 24.
  • Do we accept return or refunds?
    We do not accept returns but customers are entitled to a full refund if your order is damaged or lost. Proof will be needed if your products are damaged via email. Once we receive your photo evidence we will process this and if satisfied we will process your refund. Send your returns enquiries here: ​​contactus@treatiessweetshop.com
  • What size pouches does Treaties sweet shop do?
    Single sweet sizes: Pre Mixes: Build Your Own Sweet Pouch: PLATTERS:
  • What are the delivery options, prices and do we offer free delivery?
    1. We provide customers with four delivery options to choose from, including: Royal Mail Tracked 24 Royal Mail Tracked 48 Local Delivery. Opting for Royal Mail Tracked 24 or 48 will ensure that you receive email notifications once your order has been processed and dispatched, along with a tracking number for easy monitoring through the Royal Mail tracking service. The delivery fee for each option is determined by the weight of your order, offering flexibility and transparency in shipping costs. Royal Mail Tracked 24 delivery prices: Spend £50+ you will get Royal Mail Tracked 24 FREE Royal Mail Tracked 48 delivery prices: Spend £30+ you will get Royal Mail Tracked 48 FREE Using Local Delivery is FREE, you will be eligible if you are in the radius of 0.3 miles from our business address, Prenton.
  • How long does it take for my order to be delivered?
    Our streamlined order processing system guarantees meticulous handling of every order. Upon receipt, items are carefully picked and packed, with a thorough double-check for accuracy to ensure customer satisfaction. Once securely boxed, orders are promptly dispatched via Royal Mail, with the exception of bank holidays and Sundays. Customers can anticipate delivery within one to three working days, depending on their selected shipping option.
  • How can I track my order?
    Experience seamless shipping with our Royal Mail Tracked 24 and 48 options, designed to provide you with peace of mind. Each order comes with a tracking number sent directly to your email, allowing you to effortlessly monitor your parcel's journey through the Royal Mail tracking website. Enjoy the convenience and reliability of knowing exactly where your order is at all times.
  • What should I do if my order hasn't arrived?
    If your order has not arrived within the expected time frame, please reach out to us so we can investigate the issue with Royal Mail. Our top priority is to provide exceptional customer service, and we are dedicated to resolving any delivery delays to ensure you receive your order promptly.
  • Does Treaties offer international shipping?
    Our current shipping service is exclusively available within the United Kingdom, ensuring prompt and reliable delivery to your doorstep. We will be working on expanding our delivery options to better serve our customers in the near future.
  • What type of sweets & treats do you sell?
    Discover a tempting variety of confections with our exquisite selection of sweets, featuring everything from timeless chocolates to vibrant fruity gummies. Each treat is crafted to cater to diverse palates, making it an ideal choice for gifts or a personal indulgence. Our collection encompasses rich caramels, tangy sour candies, and more, ensuring that every sweet tooth finds its perfect match. Elevate your snacking experience with our delightful assortment, designed to bring joy to any occasion. OUR SWEET TYPES: Chewy & Jelly Chocolate Fizzy Foam Hard/Boiled Liquorice Mints & Gum Pick N Mix Retro Sour Toffee Discover an ever-growing array of delectable treats designed to satisfy every craving. As we expand our offerings, anticipate exciting new additions across all categories, ensuring that our selection remains both tempting and diverse. Stay tuned for the latest indulgences that will elevate your snacking experience.
  • Dietary & Lifestyle Choices
    Our diverse range of sweets caters to various dietary and lifestyle preferences, ensuring that everyone can indulge in delicious treats without compromising their personal choices. Whether you follow a vegan, gluten-free, or sugar-free diet, our sweets are crafted to meet your specific needs while still delivering exceptional taste and quality. From chewy candies to decadent chocolates, our products are made with premium ingredients to satisfy your sweet cravings while aligning with your dietary restrictions. Dairy Free Halal Gluten Free Gelatine Free Sugar Free Vegetarian Vegan No Artificial Colours (NAC) No Artificial Flavour's (NAF)
  • Can I customize my order at Treaties?
    Create your perfect treat with our Build Your Own Sweet Pouch, where customers can personalize their pouches to suit their unique tastes. Choose from a wide selection of candies, chocolates, and snacks to craft a delightful mix that reflects your preferences. Ideal for gifts or a personal indulgence, this customizable experience ensures that every pouch is a one-of-a-kind creation tailored just for you. We offer multiple sizes:
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